Answer:

The Loadbar XL was not designed to be used vertically. To maximize the strength of the product and the 2x4, use the Loadbar XL horizontally with the handle pointing away from the freight and towards the front/back of the trailer with the 2x4 against the product.

Answer:

Freight shipping costs are always the responsibility of the customer, except with free product samples. We try to arrange carriers and shipments by whatever means you request and always pass on any carrier discounts we receive on your behalf. There is only a minimal charge to cover our shipping costs related to the contacting of the carrier, preparation of paperwork, invoicing and payment of bills (if applicable) etc. If you have any shipping related questions, please contact your sales representative.

Answer:

Yes, there are situations when you will need to trim an end off a 2x4 so that you can use it with the Loadbar XL. To maximize the strength of the system, the board needs to be 3 inches shorter or less than the inside width of the trailer. Please reference the Loadbar XL instructions or video for more details.

Answer:

Our sales staff works hard with our customers to avoid this exact situation. Our order entry system was designed to help prevent this situation through the issuance of blanket purchase orders. It allows us to schedule follow-up calls to confirm future deliveries, serving as a reminder to you and allowing you to actually control the release of products in conformance with your immediate needs. If you do happen to run out of product and need an immediate delivery after our daily shipment cutoff time, we will still try to meet your needs as best as possible. Timing sometimes makes this impossible no matter what we do, however, if we can do it, there will be a minimal "rush fee" for the special handling and in most cases the freight carrier (whatever method you choose) will charge a higher premium as well.

Answer:

Our standard payment terms are "Net 30 Days." We strongly believe in the adherence of these terms since they are part of Logistick's corporate objective to only engage in fair and equal business practices. We provide on-time shipments of quality products and always pay our suppliers within their specified terms. We expect the same from our customers. In the United States and Canada, we accept Visa, Mastercard, American Express, check or wire transfers. For other International sales we generally only accept wire transfers.

Answer:

We feel we have a superior product and we'll generally allow you to try it, free of charge, before purchasing. Because the cased product is so large and there is a great deal of logistics involved in simply packaging and shipping it, we do everything we can to ensure that what you get is what you want and that it will work for you. However, even with all the precautions we take, there are still rare circumstances when products will need to be returned or exchanged. For instance, if a product is ever determined to be defective, we will replace it free of charge. Note that all returns and exchanges need to be authorized and approved before they are shipped and are subject to a restocking fee.

Answer:

If we have made a mistake regarding your order or there is a product quality concern, we want to be the first place you call to report it. We will ask you to identify the problem and the production number on the box from which it came. If we are responsible, we will have you return the entire case of product at our expense, while promptly sending you replacement products, again at our expense. Although we have very few product quality issues, we want to be sure you are not inconvenienced further by our mistake.

Answer:

We use a special two sided tape as part of our patented process of securing our products to the sidewalls of trailers and containers. This tape has been proven to successfully bond and hold under extreme conditions of both heat and cold. Although the tape holds immediately upon contact, it is designed to increase in strength over time if the sidewall is clean and dry when our product is installed. For this reason, be sure and follow all installation instructions, including wiping down the side walls and insuring that they are dry and free of dust and dirt at the time of installation. For more information, please contact your sales rep.

Answer:

Yes, the Super Wedge XL passed the AAR's impact testing and is certified in the Intermodal Loading Guide. The Super Wedge XL was designed and developed specifically to withstand the impacts and harmonic vibrations experienced on the railroad. Our products may be used in conjunction with airbags, void fillers and other AAR approved methods for intermodal shipments.

Answer:

We meet the DOT requirements set forth in the Federal Motor Vehicle Safety Standards bulletin.

Answer:

Yes, Logistick is a "green" company and we are as eco-friendly as possible, including the use of recycled plastic in our products.

Answer:

To prevent any adhesion issues with the tape on Logistick products, be sure that the wall is wiped clean of any debris, dust and grease. Rubbing alcohol can be used to clean the wall more thoroughly. Only remove the tape backing right before placing the part on the wall to prevent anything from contaminating the adhesive while exposed. Once the parts are on the wall, the pressure from the wood (when cut and installed correctly) bonds the adhesive to the trailer or container wall.

Answer:

The method of removal varies depending on which product is being used. For the best reference, please read the product instruction manuals and watch the installation/removal videos. The manuals and videos are posted online with each specific product.

Answer:

Yes, Logistick products are recyclable - ask your local recycling facility for details.

Answer:

Many Logistick products, which we manufacture right here in the United States, are designed as one-way, disposable securement devices. However, we do sell some reusable products, like air bags, void fills and the Void Guards.